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  ... a human resource management consultancy firm
EXCELLENT CUSTOMER SERVICE WORKSHOP    

Forward-looking organisations believe that having satisfied customers often determines whether an organisation will have a competitive advantage or not. A reputation for outstanding customer service is a tremendous competitive advantage, but also one that is very difficult to attain.

Customer service requires the daily interface of employees and customers. It is in these ‘moments of truth’, where employees and customers meet in the real time delivery of a service, that successes and failures are measured.

To meet the objective of satisfying customers’ needs and even exceeding them profitably, the organisation must first discover and understand what customers expect and must then design, organise and operate their businesses so as to meet these expectations.

The workshop will enhance participants’ skills for winning and keeping customers, and define quality service for continuous quality improvement. It will enable participants imbibe good interpersonal skills to deal with customer complaints and manage such to sustain customer satisfaction and loyalty.

Program Contents

  • Basics of Customer Service
  • Understanding Customer Needs
  • Customer Relations
  • Customer Service Skills
  • Communication Skills
  • Managing Customer Complaints for Retention
  • Building Customer Loyalty
  • Measuring Customer Satisfaction

Duration:      Two days

     
   
     
 
     
 
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Services
 Vision and Strategic Focus
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 Personnel Policy Development and Internal   Communications
 Business Training
 Organisational Development
 Personnel Outsourcing
 
Our Training Programmes
 The Vision, Strategy and Team Building  Workshop
 Understanding Management
 Effective Business Development: The One-On-One Selling Skills  Workshop
 Exellent Customer Service Workshop
 Writing Smart: Effective Business Communication Skills Workshop
 Effective Human Resources Management Workshop
 Performance management Workshop
 Industrial Safety and Accident Prevention Workshop
     
Contact us today to discover how we can help you stay competitive in today's economy!  
     
 
     
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